Frequently Asked Questions
Frequently Asked Questions
Everything you need to know before your next Richwife order.
Orders & shipping
Where does Richwife ship?
We currently ship within the United States. Please review our Shipping Policy for address restrictions and the latest shipping information.
When will my order ship?
Our current standard processing time is up to three business days. Transit time is additional. If your item is a preorder, check the expected ship date on its product page. See our Shipping Policy for current timing and delivery information.
Do you offer free shipping?
We currently offer free ground shipping on eligible domestic orders of $75 or more. Review the offer shown on the site and at checkout for the terms that apply to your order.
Returns & exchanges
Can I return or exchange an item?
We have a 30-day return policy, with options for an exchange, store credit or refund. Items must meet the conditions in our Return Policy. Use the return portal linked there to get started.
Are return labels included?
If you purchased Checkout+ with your order, your eligible return label is covered. If you did not, you can purchase a return label through the return portal. See our Return Policy for details.
Sizing & care
How do I choose my size?
Start with the measurements on the individual product page and compare them with a similar piece you already own. Fits vary by style, and some products use S/M and L/XL while others use S, M and L. Our Size & Fit Guide explains how to compare them.
Are all Richwife tops oversized?
No. Our collection includes oversized, cropped and more fitted styles. Check the fit description, model information and garment measurements on each product page rather than choosing by the size label alone.
What is the difference between the two cropped hoodies?
The Cropped Raw Hem Hoodie has a shorter raw hem and large artwork across the back and sleeves. The Richwife Cropped Hoodie has a kangaroo pocket and a small chest logo. Compare the measurements on each page to choose the shape and length you prefer.
How do your caps fit?
Cap measurements vary by style. The signature Richwife Cap and RICH Defined Cap list a circumference up to 23.25 inches. The Richwife Dad Cap and Brim Cap list up to 25 inches. Check the specific product page for closure, crown and bill details.
How should I wash my Richwife pieces?
Care instructions vary by product. Check your garment label and the care and sizing information on its product page. For printed pieces, follow the product guidance about turning the garment inside out before washing. Hand-wash caps according to their listed instructions.
About Richwife
What does Richwife mean?
Richwife is about the things that make life rich: health, family, faith, love, experiences and community. The name is not a requirement about money or relationship status. If the message speaks to you, Richwife is for you.
How can I get help with my order?
Email info@richwife.com with your order number and a short description of what you need help with. Our team will help you with the next steps.
Still need a hand?
Contact Richwife or email info@richwife.com.